betum Privacy Policy

1 Introduction

This Privacy Policy describes how betum, operating at betum.vu, collects, uses, stores, and protects the personal information of users who access the betum platform in the Philippines. It applies to all users — whether you are visiting the site for the first time, completing account registration, or actively using betum for sports betting, live casino, slots, eBingo, deposits, or withdrawals.

By using betum, you agree to the collection and use of your personal information as described in this Privacy Policy. This Policy works alongside the betum Terms & Conditions and should be read together with them.

2 Information betum Collects

betum collects personal information in three main ways: information you provide directly, information generated by your use of the platform, and information required for identity verification.

Information you provide directly:

• Registration details: Full legal name, date of birth, email address, mobile number, and chosen username when you create a betum account.
• KYC documents: Government-issued ID, proof of address, and any other documents required to verify your identity and age as part of the Know Your Customer process.
• Payment information: Philippine bank account details or e-wallet account information used for PHP deposits and withdrawals. betum does not store full card numbers; payment data is handled through secure payment processing channels.
• Communications: Messages you send to betum support, including email content and any attachments submitted for account or payment queries.

Information generated by platform use:

• Device and technical data: IP address, browser type, operating system, device identifier, and the type of device used to access betum (desktop, Android, iOS).
• Activity data: Login times, pages visited, games played, bets placed, deposit and withdrawal history, and session duration on the betum platform.
• Cookies and similar technologies: betum uses cookies and similar tracking tools to maintain session state, remember preferences, and analyse platform usage. See Section 7 for full cookie details.

3 How betum Uses Your Information

betum uses personal information strictly to operate the platform, serve Filipino users well, and meet its legal and security obligations. The table below summarises the main purposes:

betum does not use your personal data to make automated decisions that would significantly affect your account without human review. If account suspension is triggered by automated systems, a betum team member reviews the case.

4 When betum Shares Your Information

betum does not sell, rent, or share your personal information with third parties for their own commercial purposes. Information may be shared only in the following limited circumstances:

• Service providers: Trusted third-party providers that support betum's operations — such as payment processors handling PHP bank transfers and e-wallet transactions, KYC verification services, and cloud infrastructure providers. These parties process data only on betum's instructions.
• Legal and regulatory obligations: If required by Philippine law, a court order, or a lawful request from a regulatory or law enforcement authority, betum may disclose personal information to the extent legally required.
• Fraud and security: Where betum has reasonable grounds to believe a user is engaged in fraud, money laundering, or another illegal activity, relevant information may be shared with appropriate authorities.
• Business transfers: In the event of a merger, acquisition, or transfer of betum's business assets, user data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.

5 How betum Protects Your Data

betum implements a range of technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure:

• SSL / TLS encryption: All data transferred between your browser or app and betum servers is encrypted using SSL/TLS. This protects login credentials, KYC documents, and PHP transaction data in transit.
• OTP verification: One-time password (OTP) codes are required for sensitive account actions, adding a second layer of security to your betum account beyond your password.
• Access controls: Personal data on betum systems is accessible only to staff who require it for their specific role. Access is logged and reviewed.
• Secure storage: KYC documents and payment records are stored on secured infrastructure with access restrictions, encryption at rest, and regular security review.
• Biometric login: The betum app supports biometric authentication (fingerprint or Face ID on compatible devices) as an additional security option for Filipino players.

While betum takes reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your betum password confidential and for notifying betum immediately if you believe your account has been compromised.

6 Your Privacy Rights

As a betum user in the Philippines, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal information betum holds about you at any time.
• Right to correction: If any personal information on your betum account is inaccurate or out of date, you can request that it be corrected.
• Right to deletion: You can request deletion of your betum account and associated personal data. Note that certain transaction and KYC records may be retained where required by law, even after account closure.
• Right to object: You may object to certain uses of your personal data, such as platform analytics, by contacting betum at [email protected].
• Right to data portability: You may request your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact betum at [email protected]. betum will respond to data requests within a reasonable timeframe. Identity verification may be required before betum can process a data access or deletion request.

7 Cookies and Tracking Technologies

betum uses cookies and similar tracking technologies to keep your session active, remember your preferences, and understand how Filipino players use the platform. The main types of cookies betum uses are:

• Essential cookies: Required to keep you logged in, maintain your betum session, and ensure the platform works correctly. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help betum understand which features and pages Filipino users visit most, so the platform can be improved. These use aggregated, anonymised data.
• Preference cookies: Remember settings such as language preference and display options so you don't need to reset them each visit.

You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to use betum — for example, you may not be able to stay logged in or complete a PHP deposit.

8 Data Retention

betum keeps personal data for as long as it is needed to provide services and meet legal obligations. In general:

• Account and profile data is retained while your betum account remains active.
• KYC verification records and transaction history are retained for a minimum period as required by applicable anti-money laundering regulations, even after account closure.
• Support communications are retained for a reasonable period to handle follow-up queries and disputes.
• Analytics and session data is retained in aggregated or anonymised form for platform improvement purposes.

Once data is no longer required, betum securely deletes or anonymises it in accordance with standard data disposal practices.

9 Updates to This Privacy Policy

betum may update this Privacy Policy from time to time. When material changes are made, the updated Policy will be published on this page with a revised "Last updated" date. betum recommends checking this page periodically to stay informed about how your personal data is handled.

Continued use of betum after an updated Privacy Policy is posted means you accept the revised terms. If you have concerns about any changes, contact betum at [email protected] before continuing to use the platform.